Gainsight Pulse
The Map Is Drawn. The Journey Begins.
Yellow AI Summary
Gainsight Pulse is an annual conference held in Las Vegas, NV, convening approximately 5,500 professionals focused on customer success and customer-led growth. The event features over 85 sessions across eight tracks, including dedicated content on AI implementation for customer health scoring and moving from pilot to production. Discussions and workshops address topics such as retention, expansion, community building, and product experience, with participation from industry leaders and sponsors like Salesforce and HubSpot.
Yellow Score Breakdown
Yellow's Take
As the world's largest customer success conference, Gainsight Pulse offers unparalleled access to 5,500 engaged SaaS professionals focused on customer-led growth, boasting high-caliber speakers from leading tech companies. This event's strong audience quality and industry focus make it a prime target for B2B marketers, though missing exhibitor pricing information presents a notable gap for potential partners. The robust agenda and focus on AI in customer health scoring further solidify its value proposition for those looking to connect with a highly relevant and specialized audience.
Attendee/Press Sentiment
Attendee Feedback Sentiment
Press Reviews Sentiment
“Pulse 2025 kicked off today in Las Vegas and was nothing short of magical. The shift toward agentic AI and tactical workshops bridges the gap between ideas and implementation.”
Press Reviews
“Our 2026 agenda is the most ambitious one we've ever built, with over 85 sessions and eight tracks — this is an event you can't afford to skip.”
“The networking and community building are more valuable than the sessions themselves, even for those not currently using Gainsight software.”
“The charter for Customer Success has officially changed from a support-driven function to a revenue-outcome driver.”
“That last track is my personal favorite! Pulse has historically been a sit-and-absorb conference. This new track offers workshops where you actually build playbooks in real-time.”
“63% of CS teams are still in AI pilot mode — this track gets you from pilot to production.”
“The #1 Event for Customer Professionals. 2 days of workshops, breakouts, networking and parties for post-sales professionals. Vegas did not disappoint.”
“The #1 Event for Customer Professionals — 2 days of workshops, breakouts, networking and parties for post-sales professionals.”
“Networking and Amsterdam's Culinary Delights offered plenty of opportunities to connect with 'birds of a feather' and innovative leaders, embodying the spirit of the Pulse community.”
“Some of the best ideas come out of Pulse not in breakout sessions but at dinner, in the hallways — they end up shaping space milestones.”
Topics
Speakers
Chuck Ganapathi
CEO of Gainsight
Marilee Bear
CRO of Gainsight
Ty Nam
VP, Customer Experience, Cribl
Michelle Dizon
Head of Scale Success & Customer Education, Fathom
Jillian Bejtlich
Sr. Manager, Community + Customer Marketing, Calendly
JJ Janikis
Head of Customer Education, Asana
Past Speakers (2024)
Nick Mehta
CEO, Gainsight
Karl Mehta
Founder, Gainsight
Allison Pickens
Former COO, Gainsight
Exhibitor & Booth Pricing
No exhibitor pricing found for this event.
Coupons
Sources: Gainsight Blog,
Gainsight Community
Coupons may have expired or changed. Verify with official sources.
Sponsors
Thinking of exhibiting atGainsight Pulse?
Research and analyze all events for your yearly programming, specifically scored and ranked for your ICP. Enrich attendee lists, draft and send personalized messages – before and immediately after the event.
and
